Privacy Policy

Effective Date: March 17, 2025

Callidora Global Media, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and disclose information when you visit our website, interact with our services, or engage with our content.

1. Information We Collect

We collect the following types of information:

a. Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

Name
Email address
Mailing address
Phone number
Payment information (if applicable)
Company name (if applicable)
Job title (if applicable)

b. Non-Personal Information

We may collect non-identifiable information about your interaction with our website and services, such as:

IP address
Browser type and version
Device information (operating system, screen resolution, etc.)
Pages visited and time spent on our site
Referral source (how you arrived at our website)

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site traffic, and improve our services. You can control cookies through your browser settings.

Essential Cookies: Required for website functionality.
Analytics Cookies: Help us understand website traffic and performance.
Marketing Cookies: Used for targeted advertising.

You can adjust your cookie preferences through your browser or opt out of tracking via third-party tools like Google Analytics Opt-Out.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process transactions and send relevant confirmations
To communicate with you regarding updates, promotions, and customer support
To analyze trends and user behavior to enhance our website
To comply with legal obligations and enforce our terms of use

If you sign up for our CX, CS, and Retention Calculators, you consent to receive follow-up emails about your results and related services. You may unsubscribe at any time.

3. Legal Basis for Processing Data (GDPR Compliance)

For users in the European Union (EU), we process your personal data based on:

Your consent (e.g., subscribing to newsletters)
Contractual necessity (e.g., processing purchases)
Legal compliance (e.g., tax records)
Legitimate interest (e.g., improving services)

You may withdraw consent at any time by contacting us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

a. With Service Providers

We work with trusted third-party service providers to operate our business, such as:

Payment processors (e.g., Stripe, PayPal)
Marketing platforms (e.g., Mailchimp)
Analytics services (e.g., Google Analytics)

These third parties are contractually obligated to keep your information secure.

b. Legal Compliance

We may disclose your information if required by law, in response to legal processes, or to protect our rights.

c. Business Transfers

If Callidora Global Media, LLC undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal data:

For as long as necessary to fulfill the purposes outlined in this Privacy Policy
To comply with legal, tax, and accounting obligations
Until you request deletion (if applicable)

6. Your Rights & Choices

Depending on your location, you may have the following rights:

a. General Rights

Access & Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your personal data (subject to legal exceptions).
Opt-Out: Unsubscribe from marketing emails at any time.

b. GDPR Rights (EU Residents)

Data Portability: Request a copy of your data in a machine-readable format.
Restriction of Processing: Limit how we use your data in certain cases.
Objection to Processing: Object to data processing based on legitimate interests.

c. CCPA/CPRA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents can:

Request Disclosure: Ask for details about the data we collect and share.
Request Deletion: Ask us to delete your personal data.
Opt-Out of Sale: We do not sell personal data, but California residents may request additional details.

To exercise your rights, email us at tj@callidoraglobalmedia.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children's Privacy

Our services are not intended for children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. Security Measures

We implement industry-standard security measures, including:

SSL encryption for data transmission
Access controls and authentication measures
Regular security audits

However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

If you access our services from outside the United States, your information may be transferred and processed in the U.S. By using our services, you consent to this transfer.

For EU users, we ensure compliance with GDPR through Standard Contractual Clauses (SCCs) when applicable.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Callidora Global Media, LLC
570 Southwind Drive, Unit 103
Lake Geneva, WI, USA 53147
Email: tj@callidoraglobalmedia.com